Privacy policy
Privacy Policy
Last updated: July 7, 2026
RŌ Archives operates this website and online store, including all related content, features, tools, products, and services (the “Services”), to provide customers with a curated shopping experience.
RŌ Archives is powered by Shopify, which enables us to deliver and operate the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, interact with our Services, or otherwise communicate with us.
If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy applies to the handling of your personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
“Personal information” refers to information that identifies you or could reasonably be linked to you. It does not include anonymised or de-identified data that cannot be used to identify you.
Depending on your interaction with our Services, we may collect or process the following types of information:
- Contact details such as name, billing and shipping addresses, email address, and phone number
- Payment details such as credit/debit card information, payment method, and transaction records
- Account information such as login details, passwords, preferences, and settings
- Transaction information including products viewed, added to cart, purchased, returned, or saved
- Communications such as customer support messages or enquiries
- Device information such as IP address, browser type, and network details
- Usage data relating to how you browse and interact with our website
How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you, such as when you place an order, create an account, or contact us
- Automatically, through cookies and similar tracking technologies when you use our website
- From service providers, including partners who assist with payments, analytics, fulfilment, and hosting
- From third parties, including marketing and business partners where permitted
How We Use Your Personal Information
We use your personal information to operate, improve, and support RŌ Archives, including:
Providing our Services
- Processing orders, payments, refunds, and exchanges
- Managing accounts and customer relationships
- Fulfilling and shipping orders
- Personalising your shopping experience
- Recommending products and improving store functionality
Marketing and Advertising
- Sending promotional emails, SMS, or marketing communications
- Displaying relevant ads and product recommendations
- Measuring and improving advertising effectiveness
Security and Fraud Prevention
- Detecting and preventing fraudulent or suspicious activity
- Securing accounts, payments, and transactions
- Protecting our website and customers
Customer Support and Communication
- Responding to enquiries and support requests
- Sending order updates and account notifications
Legal and Compliance
- Meeting legal obligations
- Responding to lawful requests from authorities
- Enforcing our terms and policies
How We Disclose Personal Information
We may share personal information in the following circumstances:
- With Shopify and trusted service providers who support our operations (including payment processing, IT services, analytics, fulfilment, and storage)
- With marketing and advertising partners to help deliver relevant advertising and promotions
- With shipping and logistics providers to fulfil your orders
- Where required by law or legal process, such as subpoenas or regulatory requests
- In connection with a business transaction, such as a merger, acquisition, or restructuring
- Where you have given consent or directed us to share your information
Shopify Platform Services
Our store is hosted by Shopify. Shopify processes certain personal information in order to provide and improve its services.
Shopify may also process data across multiple merchants to improve analytics, security, and advertising features. In some cases, Shopify acts as an independent data controller for certain processing activities.
For more information, you can refer to Shopify’s official privacy documentation via their Privacy Policy and Privacy Portal.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.
Children’s Privacy
Our Services are not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
We do not knowingly sell or share personal information of individuals under 16 years of age.
If you believe a child has provided us with personal information, please contact us so we can remove it.
Data Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Your Rights and Choices
Depending on your location, you may have rights relating to your personal information, including:
- Accessing the personal information we hold about you
- Requesting correction of inaccurate information
- Requesting deletion of your personal information
- Receiving a copy of your data (data portability)
- Opting out of marketing communications
- Restricting or objecting to certain processing activities
You may unsubscribe from marketing emails at any time using the unsubscribe link provided.
International Data Transfers
Your personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or services. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, you can contact us at:
RŌ Archives
Email: contact@roarchives.com